# Getting Help

> How to reach Daki Hosting support depending on your account type, and where to check service status.

Daki offers support through two channels: a **ticket system** and the **Discord community**. The right channel depends on your account type and the nature of your issue.

## What you'll learn

- Which support channel to use depending on your account type
- How to open a support ticket
- How to get community help on Discord
- How to check service status

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## Which Channel Should I Use?

| Account type | Support channel |
| :--- | :--- |
| **Free Tier** | Discord ticket system |
| **Paid plans** | Billing Panel ticket system *(preferred)* or Discord ticket system |
| **General questions** | Discord community |
| **Service outages** | Status page first, then tickets |

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## Discord Ticket System (Free Tier & Paid)

All users can open a support ticket through the Daki Discord server at [discord.gg/daki](https://discord.gg/daki).

**Free Tier users** should use the Discord ticket system as their primary support channel.

**How to open a Discord ticket:**
1. Join the Discord server at [discord.gg/daki](https://discord.gg/daki).
2. Navigate to the ticket channel.
3. Follow the instructions to create a new ticket.
4. Describe your issue clearly and include relevant details (server name, error messages, etc.).

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## Billing Panel Ticket System (Paid Users)

Paid customers also have access to a built-in ticket system in the Billing Panel at [billing.daki.cc](https://billing.daki.cc). This is the recommended route for billing and account-specific issues, as it gives staff direct access to your account details.

Billing Panel tickets are best for:
- Billing and payment questions
- Service lifecycle issues (suspension, renewal, cancellation)
- Service requests (VPS, dedicated server, custom plan)
- Any issue that requires staff access to your account

**How to open a Billing Panel ticket:**
1. Log in to [billing.daki.cc](https://billing.daki.cc).
2. Navigate to **Tickets**.
3. Click **New Ticket** and describe your issue clearly.
4. The Daki team will respond in the ticket thread.

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## Discord Community

Beyond tickets, the Daki Discord is an active community where you can:
- Ask general questions and get quick answers from staff and other users
- Follow `#news` for announcements and scheduled maintenance
- Connect with other Daki users and share projects

**Join:** [discord.gg/daki](https://discord.gg/daki)

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## Service Status

Before opening a ticket for a suspected outage, check the status page:

**Status:** [daki.cc/status](https://daki.cc/status)

The status page shows the current health of all Daki services and recent uptime history. If there is an active incident, it will be listed there with updates.

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## Contact Details

| Channel | Details |
| :--- | :--- |
| **Discord** | [discord.gg/daki](https://discord.gg/daki) |
| **Billing Panel Tickets** | [billing.daki.cc](https://billing.daki.cc) *(paid users)* |
| **Email** | support@daki.cc |

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## Next Steps

- [Troubleshooting](https://daki.cc/wiki/guides/troubleshooting) — Self-diagnose common server issues before contacting support.
- [FAQ](https://daki.cc/wiki/faq) — Answers to the most common questions.

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Source: https://daki.cc/wiki/guides/support