Withdrawal & Refunds

1. Your Statutory Right of Withdrawal

As a consumer, i.e. if you order predominantly for private purposes (§ 13 BGB), you generally have a statutory right to withdraw from a contract concluded online within 14 days without giving any reason. The period begins on the day the contract is concluded. Businesses, including freelancers and sole traders ordering for their business, have no right of withdrawal. The full instructions on withdrawal are set out in § 11 of our Terms of Service.

The right of withdrawal can expire before the 14 days are over. Whether this applies depends on the type of product you ordered.

2. Standard Products: Immediate Provision, No Refund

Standard products are the plans we offer in standardised form and provision automatically after you order them in the Billing Panel, in particular App & Bot Hosting plans and game server plans. Their service number consists of # followed by a number counting up from 10000 (e.g., #11130).

• When you create your Billing Account, you accept our Terms of Service, including the rules on immediate provision and the expiry of the right of withdrawal in § 11.
• When you place each order, you accept the Terms of Service again, expressly request that we start providing your service immediately, i.e. before the withdrawal period ends, and confirm that you are aware that you lose your right of withdrawal once we begin providing it.
• Your service is then set up automatically and is usually ready within minutes. With the start of provision, your right of withdrawal expires. Standard products are supplied as digital content: a pre-configured, ready-to-use server instance with its access data. For digital content, the right of withdrawal expires as soon as provision begins with your consent (§ 356 (5) BGB).

For standard products there is therefore no refund, neither in full nor in part (no pro-rata refund either). Renewals of an existing service continue the existing contract and do not give rise to a new right of withdrawal. Your service remains available until the end of the paid billing period.

3. VPS and Custom Orders: 14-Day Right of Withdrawal

VPS and custom solutions are set up individually and are not standard products. Their service number starts with VPS or CU (custom order), followed by a number (e.g., VPS123 or CU123). As a consumer, you can withdraw from these orders within 14 days of the contract being concluded. As services, they are subject to the rule for services: the right of withdrawal only expires once the service has been fully performed (§ 356 (4) BGB).

• We refund your payments within 14 days of receiving your withdrawal, using your original payment method. Payments in cryptocurrency are refunded in the euro amount owed.
• If you requested that we start providing the service before the withdrawal period ends, you pay for the days up to and including the day we receive your withdrawal, calculated pro rata, and receive the rest back.
• For one-off services (e.g., setup or migration work), the right of withdrawal expires once the work has been completed at your request.

Example: You pay €30.00 for a 30-day billing period of a VPS and your withdrawal reaches us on day 10. You owe €10.00 (10 × €1.00) and receive €20.00 back.

4. Cancellation Is Not Withdrawal

If you simply no longer need your service, cancel it in the Billing Panel. It then keeps running until the end of the paid period and is not renewed. Outside a withdrawal there are no refunds (§ 12 of our Terms of Service).

Account credit is a prepayment on your customer account, not a separate purchase, so a top-up cannot be withdrawn on its own. Credit is not paid out but used for your services; a contract (and the rules above) only applies once you use the credit to order or renew a service. If you close your customer account permanently, we pay out the remaining credit from your own payments on request. Promotional and goodwill credit is never paid out (§ 6 of our Terms of Service).

5. How the Check Works

1. Enter your name, e-mail address, order date and service number below. The form shows immediately whether your order qualifies for a refund.
2. After you confirm, you receive an acknowledgment of receipt by e-mail without delay. It contains the content of your withdrawal, the date and time we received it and the result of the check.
3. If your order qualifies, our support team receives your request at the same time, checks the order date and your consumer status in our records and refunds your payment within 14 days. Once the withdrawal has been settled, the service is deactivated and its data deleted, so please back up anything you want to keep.
4. If you think the result is wrong, for example because you did not give the consent described in section 2, simply reply to the e-mail. We will then review your request individually. The automatic check does not restrict your statutory rights.

6. Check Your Order and Withdraw

You find your service number on your invoice and in the Billing Panel. You do not need to give a reason. You can also withdraw by letter or by e-mail to support@daki.cc; the model withdrawal form may help.

Full name * Please enter your name. E-mail for the acknowledgment * Please enter a valid e-mail address. Ordered on * Please enter the date of your order (not in the future). Service number * Standard products: # and digits. VPS: VPS and digits. Custom orders: CU and digits. Please enter a service number such as #11130, VPS123 or CU123.

Message (optional) Website Withdraw from contract here