Operational Standards and Reliability Guarantees
This SLA applies exclusively to paid hosting services. All services provided under a "Free Tier", trial, or promotional basis are offered on an "as-is" and "as-available" basis. Free services carry no uptime warranties, prioritized support, or data integrity guarantees.
Daki Hosting aims to maintain a network and power availability of 99.9%, calculated on a monthly basis for all paid subscriptions. Availability refers to the accessibility of our core infrastructure. Downtime caused by user-side software configurations, third-party modpacks, or scheduled maintenance is excluded from this calculation.
Scheduled Maintenance: We perform routine updates to ensure security and stability. We aim to notify clients at least 24 hours in advance via our official channels.
Emergency Maintenance: In critical cases (e.g., severe security exploits), we reserve the right to perform immediate maintenance without prior notice. Time spent on emergency maintenance is excluded from uptime guarantees.
While we use high-quality hardware components, electronic failures (e.g., CPU, RAM, or storage drive malfunctions) can occur unexpectedly. Daki Hosting is not liable for service interruptions or any damages resulting from unforeseen hardware failure. Our sole responsibility is the swift replacement of faulty components.
Furthermore, we are not responsible for failures caused by Force Majeure events, including DDoS attacks, upstream network outages, or natural disasters.
We take the protection of your data seriously. For all paid services, we exert our best efforts to protect your projects by following the professional 3-2-1 Backup Strategy: three copies of your data, stored on two different types of media, with one copy stored off-site.
Liability Disclaimer: While we follow these rigorous industry standards, this strategy is a "best-effort" commitment and does not constitute a legal guarantee of 100% data restorability. Daki Hosting shall not be held liable for the loss of data, database content, or files, regardless of the cause.
Final Responsibility: The ultimate responsibility for data safety remains with the user. We strongly advise all customers to maintain their own independent, external backups.
Our support team assists with infrastructure-related issues for paid services with the following targets:
If we fail to meet the 99.9% uptime guarantee due to factors within our direct control, users may request a review for service credits. All credits are granted at the sole discretion of Daki Hosting management on a case-by-case basis.
Daki Hosting reserves the right to update this SLA at any time. Significant changes will be communicated to active clients.